Refund policy
1. Eligibility
• Products must be unused, unworn, unwashed, and in their original condition, with all tags, labels, and packaging intact.
• Returns and exchanges will only be processed with the original receipt or order confirmation.
• Claims for damaged, defective, or incorrect items must be made within 3 days of delivery (based on the courier’s delivery record).
• Requests for exchange or store credit must be made within 7 days of delivery.
• Sale, discounted, or promotional items are not eligible for return, exchange, or refund unless received damaged or incorrect.
• Custom or personalized items cannot be returned or exchanged.
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2. Shipping & Return Costs
• If the product delivered is damaged, defective, or incorrect, the cost of return and replacement shipping will be covered by us.
• For exchange requests due to size, fit, or personal preference, the customer will bear the courier charges for sending the product back to us.
• Customers must obtain return approval from our support team before sending any product back — unapproved returns will not be accepted.
• All returned items will be inspected before an exchange or store credit is processed.
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3. Exchange & Store Credit
• Once an order has been shipped, it cannot be canceled under any circumstances.
• If you wish to exchange an item, we will issue a store credit of equal value after receiving and inspecting the returned product.
• Store credit is valid for 60 days from the date of issue and can be used on any future purchase.
• If the same product or size is available, we will dispatch the replacement once the returned item passes inspection.
• Exchanges are processed only after verification that the item is unused, in original packaging, and has all tags intact.
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4. Refund Policy
• Refunds are only provided if the item was damaged, defective, or incorrect and a replacement is not available.
• All refunds will be issued as store credit only — no cash, bank transfer, or payment reversal will be offered.
• Store credit issued for refunds is valid for 60 days.
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5. Return & Exchange Process
1. Contact our Customer Support Team within 7 days of receiving your order via WhatsApp or email.
2. Provide your order number, photos of the item (if damaged or incorrect), and your exchange or refund request.
3. Once approved, you’ll receive a Return Authorization Number (RAN) and courier details.
4. Pack the item securely in its original packaging and include your receipt/order confirmation inside.
5. After inspection, our team will confirm your exchange or store credit via message or email.
6. Returns or exchanges shipped after 7 days of delivery or without prior approval may not be accepted.
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6. Non-Returnable & Non-Exchangeable Items
• Sale, discounted, or promotional products
• Custom or made-to-order items
• Items returned without tags, packaging, or receipt
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7. Operational Notes
To ensure smooth service and transparency:
• Every order is photographed before dispatch for quality assurance.
• All Cash-on-Delivery (COD) orders are confirmed via phone or WhatsApp before shipping to avoid refusals.
• Once an order is shipped, it cannot be canceled or refunded.
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8. Contact Us
📞 WhatsApp / Call: [+92 321-3646088]
📧 Email: [Support@Alhamrafabrics.com]
📍 Business Address: AlHamra Fabrics, 10 KM Sargodha Road, Faisalabad, Pakistan Near Nalka Kohala
🕒 Customer Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM (Closed on Sunday)
Messages received after hours will be responded to on the next working day.
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9. Disclaimer
We reserve the right to refuse returns or exchanges that do not comply with the above terms (e.g., used items, missing tags, or delayed claims).
All accepted returns are subject to inspection before any exchange or store credit is issued.